For custom kid embroidered items, normally we will post it within 1-2 working days.

Shipping times may vary based on your location, it typically takes 2-3 working days from the dispatch date by Royal Mail.

So you can expect to receive your custom embroidery order within 3-5 working days.

Since each item is personalised, we do not accept returns or exchanges unless there is a defect in the product. If you receive a defective item, please contact us within 3 days of receiving your order, and we will make it right.

To ensure the longevity of your embroidered items, we recommend washing them inside out in cold water and hanging them to dry. Avoid using bleach or harsh detergents, and do not iron directly on the embroidery.

We are based in Oxfordshire, UK. All our embroidery are designed and crafted with love from our studio here.

Yes, we offer gift wrapping and special packaging options. You can select these options at checkout for an additional fee.

We do not accept cancellations once the order has been placed, as each item is custom-made specifically for you.